Structured Ongoing Support for Digital Commerce Systems
Ongoing Support Designed for Growing Businesses
Many businesses launch an online store but struggle with:
- Minor technical adjustments
- Payment flow checks
- Product uploads
- Checkout troubleshooting
- Platform updates
- Workflow confusion
Our support retainers ensure your commerce system continues operating smoothly — without requiring you to become the technical expert.
Key Benefits & Features
Reduced Operational Friction
Fast adjustments and structured troubleshooting.
Payment Flow Monitoring
Ensures transaction workflows are functioning correctly.
Product Management
Managed upload of products and services, and ensuring consistency.
System Stability Oversight
Prevent small issues from becoming business interruptions.
Predictable Support Structure
No surprise emergency billing for routine updates.
Commercial Focused Approach
We prioritize revenue continuity, not cosmetic changes.
Pricing & Service Tiers
Ideal for small stores with steady activity.
Basic Commerce Support
$750 /Monthly (TTD)
- Minor technical adjustments
- Up to 5 product uploads per month
- Payment flow verification
- Email support
- Structured oversight
Ideal for growing businesses with frequent updates.
Advanced Commerce Support
$1,400 /Monthly (TTD)
- Minor technical adjustments
- Up to 15 product uploads per month
- Checkout troubleshooting
- Workflow guidance
- Structured system review
- Priority support response
Can be added to either plan
Optional Add-On Services
- Additional product uploads
- On-site training sessions
- Security baseline review
- Hosting oversight
- Advanced workflow documentation
- Priority support response
When Is a Retainer Recommended?
A support plan is recommended if:
- You update products regularly
- You rely on card payments
- You do not have internal technical staff
- You want predictable monthly technical coverage
- You want to avoid reactive emergency fixes
Our Process
We follow a structured, repeatable delivery methodology that ensures clarity, quality, and commercial alignment at every step:
Initial System Review
We evaluate your current store state and identify priority areas.
Structured Support Allocation
Based on your selected plan, we define upload limits and adjustment boundaries.
Ongoing Monitoring & Adjustment
Minor fixes, product updates, and payment checks handled within plan scope.
Escalation When Required
Larger modifications are scoped and quoted separately, and performed only when required
FAQs
Frequently Asked Questions
What does “minor technical adjustments” include?
Minor adjustments include small layout fixes, content updates, configuration corrections, and structured troubleshooting within your existing system.
It does not include full redesigns, new feature development, or third-party platform customizations.
What happens if I exceed my monthly product upload limit?
Additional uploads are billed per product based on a standard product service rate. Your plan does not auto-upgrade, and you are always informed before additional work is completed.
Does this include marketing or advertising management?
No. Commerce Support covers system functionality and operational stability. It does not include ad management, SEO campaigns, or social media marketing.
What if my payment gateway stops working?
Payment flow verification is included within your plan scope. If the issue requires intervention from a third-party provider or advanced reconfiguration, it will be assessed and quoted accordingly.
Is emergency support included?
Support plans are structured for routine oversight and structured adjustments. Urgent or after-hours requests may incur additional fees depending on severity and timing.
Can I cancel at any time?
Retainers require a minimum commitment period (typically three months). After that period, cancellation requires written notice prior to the next billing cycle.
Do you provide on-site support under this plan?
On-site support is available but billed separately under the standard Site Visit structure unless otherwise stated in your plan.
What if I need a major system change?
Major modifications are scoped separately and quoted independently of your retainer plan.
Our Trusted Clients
