Structured Ongoing Oversight for Professional Business Websites
Reliable Technical Oversight for Business Websites
Many businesses launch a website and assume it will run indefinitely.
In reality, websites require:
- Platform updates
- Plugin compatibility checks
- Backup verification
- Content adjustments
- Technical troubleshooting
- Without structured oversight, small issues escalate.
- This service is designed for businesses that:
- Rely on their website for credibility
- Do not have in-house technical staff
- Want predictable technical support
- Prefer structured oversight rather than reactive emergency fixes
This service does not include online store management.
For that, see Commerce Support & Platform Oversight.
Key Benefits & Features
Routine Platform & Plugin Updates
Keeps WordPress installations secure and current.
Minor Content Updates
Structured changes within plan limits.
Backup Verification
Ensures recovery points exist if required.
Security Awareness
Monitoring and risk-reduction practices.
Technical Troubleshooting
Resolution of minor issues within scope.
Predictable Monthly Coverage
Clear limits prevent scope confusion.
Hosting Coordination (When required)
Liaison with hosting providers if technical issues arise.
Pricing & Service Tiers
For smaller informational websites
Basic Website Support
$600 /Monthly (TTD)
- Platform & plugin updates
- Backup verification
- Up to 2 structured update requests per month
- Minor content adjustments
- Email support
For active business websites requiring frequent updates
Advanced Website Support
$1,200 /Monthly (TTD)
- Everything in Basic
- Up to 6 structured update requests per month
- Minor layout refinements
- Structured troubleshooting
- Priority response
Available separately
Optional Add-On Services
- On-site technical visits
- Hosting oversight
- Security baseline review
- Workflow documentation
- Major redesign projects
When Should You Choose Website Support Instead of Commerce Support?
Choose Website Support if:
- Your site does not process online payments
- You primarily generate leads or provide information
- You do not sell products through checkout
Choose Commerce Support if your site processes transactions.
Our Process
We follow a structured, repeatable delivery methodology that ensures clarity, quality, and commercial alignment at every step:
Initial System Review
We evaluate your current store state and identify priority areas.
Structured Support Allocation
Based on your selected plan, we define upload limits and adjustment boundaries.
Ongoing Monitoring & Adjustment
Minor fixes, product updates, and payment checks handled within plan scope.
Escalation When Required
Larger modifications are scoped and quoted separately, and performed only when required
FAQs
Frequently Asked Questions
What qualifies as a “structured update request”?
Examples include:
- Changing text on a page
- Replacing images
- Updating contact details
- Adjusting a section layout
- Adding a blog post
Major page rebuilds or new feature integrations are excluded.
Does this include full website redesign?
No. If you have a redesign project or you have an existing website and would like us to perform a redesign, we will quote separately under our Professional Website Development service.
Do you manage hosting?
No. Commerce Support covers system functionality and operational stability. It does not include ad management, SEO campaigns, or social media marketing.
What if my payment gateway stops working?
Hosting oversight can be added as a separate service. We coordinate with your hosting provider when necessary. If, however, you start your online journey with us, we handle all hosting setup and management as long as you maintain a support agreement with us.
What happens if a plugin update breaks my site?
We review compatibility during updates and restore from backup if required. Larger compatibility rebuilds may require additional scoping.
Can I cancel at any time?
Support plans require a minimum 3-month commitment. After that, cancellation requires written notice before the next billing cycle.
Do you provide on-site support under this plan?
On-site support is available but billed separately under the standard Site Visit structure unless otherwise stated in your plan.
What if I need a major system change?
Major modifications are scoped separately and quoted independently of your retainer plan.
Our Trusted Clients
